Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might demand to fix a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot exist completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments eye, and try the transaction again.
  • Endeavor using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, endeavor using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the guild again.
    • Try creating a new Google account if you don't already have one and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired card"

Check to come across if your payment method is up to date. If information technology isn't, update information technology in the Payments middle.

"Unable to complete transaction. Delight use another form of payment."

Note: These steps also utilise if y'all see the error message "Your payment didn't go through. Please try a different payment method or try again later."

Try the following:

  1. Check to see if your payment method is up to date. If information technology isn't, update information technology in the Payments center, then try your purchase again.
  2. Brand sure you have enough money in your business relationship for the purchase.
  3. If you're still having issues, contact your banking company to meet if there'southward a trouble with your account.
  4. Try making the purchase again with a dissimilar payment method.

"Your payment was declined due to an issue with your account"

If you see this message, information technology might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We demand a little more than information to protect your business relationship confronting fraud.
  • We demand a little more information to comply with European union constabulary (European customers simply).

To fix the outcome, try the following:

  1. Go to the Payments center.
  2. Take action on whatsoever errors or requests in the payments center.
    1. You might need to verify your identity earlier you can purchase anything through your Google Business relationship.
  3. Make sure your proper noun, address, and payment information are up to date.

"Unable to process payment: Low card remainder"

You might non have enough funds in your business relationship to make the payment. Bank check your business relationship rest or contact your bank.

Ineligible or unavailable credit or debit card

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte before you lot can use it again:

  1. Become to pay.google.com and sign in to your business relationship.
    1. If yous have multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Side by side to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, yous'll observe a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit lawmaking.

If you endeavor to verify the payment method again:

  1. Confirm which card you desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Look up to 2 days.
    • If more than ii days: Check your bill of fare argument. Yous should notice a temporary charge from Google chosen "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You tin can't employ this menu for this purchase. Effort to brand the purchase again with a different menu.

If the menu you want to use isn't listed, follow the on-screen instructions to add a new carte.

Closed payments profile

Learn more than almost what to practice if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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